Introduction

We collect the following data: 1.Personal Information: Name, contact details (email, phone number), and other personal details required for bookings or registrations. 2.Payment Information: Payment details are processed securely through third-party gateways. 3.Usage Data: Data related to your interaction with our website, booking system, and app. 4.Class and Package Preferences: Information about classes, packages, or events booked.

Your data is used for: 1.Service Management: Processing bookings for courts, classes, and events. Managing class packages and personalized schedules. 2.Notifications and Communication: Sending booking confirmations, reminders, and important updates. 3.Marketing and Promotions: Providing offers, discounts, and information about new services or events. 4.Compliance: Ensuring adherence to UAE laws and academy regulations.

1.Class Offerings: Emirates Tennis Academy provides classes for all levels, including private and group coaching. Details about available classes are updated on the website and app. 2.Packages: Users can purchase packages for multiple classes at discounted rates. Terms of each package will be provided at the time of booking. 3.Events: The academy hosts events and tournaments, which can be booked through the website or app. Specific terms and conditions apply to event bookings.

1.Booking Confirmation: All bookings must be made via the website or Alo Tennis booking system. A confirmation email or message will be sent upon successful booking. 2.Payment: Full payment is required to confirm bookings. Accepted methods include credit/debit cards and digital wallets. 3.Cancellation and Refund Policy: Bookings can be canceled up to 24 hours before the scheduled time for a full refund. Refunds for packages are subject to the terms outlined for each package. 4.Late Arrivals and No-Shows: Courts will be held for 15 minutes after the scheduled time. Late arrivals or no-shows may result in forfeiture of the booking without a refund.

1.Injuries: Emirates Tennis Academy is not responsible for any injuries sustained on academy premises or during classes and events. Participation is at the user's own risk. 2.Lost or Stolen Items: The academy is not liable for lost, stolen, or damaged personal belongings. Please keep your items secure at all times. 3.Court Conditions: Users are expected to inspect the court and facilities before use. The academy is not responsible for accidents caused by misuse of the courts or equipment.

Payment and personal data are encrypted and stored securely. We comply with UAE data protection regulations and implement industry-standard security protocols.

1.Access and Updates: Users can request access to or updates of their personal data by contacting the academy directly. Additionally, you can log out of your account at any time through the app or website if you wish to discontinue access to our services. 2.Marketing Preferences: You can opt-out of promotional messages by clicking 'unsubscribe' in emails or contacting the academy.

Emirates Tennis Academy reserves the right to amend these policies. Updates will be posted on the website, and users will be notified where appropriate.

Users have full control over their data and can delete their accounts at any time. To delete your account, go to: Menu > Legal > Delete Account Upon account deletion: All personal data (e.g., name, phone number, gender) is permanently removed from our servers. Historical booking records and activity logs are anonymized and retained solely for analytical purposes to improve our services. If you wish to delete all residual data, you can contact our support team.